19 April 2022

You can't directly add a file to a ticket, but y can upload a file and attach it to a ticket comment. The attachment appears in the ticket comment. You can only attach the uploaded file to a ticket comment with the Tickets API when adding the comment to a ticket you're creating or updating. To make things easier we use an existing php library.

Official API documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-att...

Source code viewer
  1. // https://github.com/zendesk/zendesk_api_client_php
  2. use Zendesk\API\HttpClient as ZendeskAPI;
  3.  
  4. define('ZENDESK_SUBDOMAIN', '');
  5. define('ZENDESK_USERNAME', '');
  6. define('ZENDESK_TOKEN', '');
  7. define('ZENDESK_SUBDOMAIN', '');
  8.  
  9. $client = new ZendeskAPI(ZENDESK_SUBDOMAIN);
  10. $client->setAuth('basic', ['username' => ZENDESK_USERNAME, 'token' => ZENDESK_TOKEN]);
  11. $domain = 'https://' . ZENDESK_SUBDOMAIN . '.zendesk.com/';
  12.  
  13. function putFile($path, $type, $name) {
  14.   $attachment = $client->attachments()->upload([
  15.     'file' => $path,
  16.     'type' => $type,
  17.     'name' => $name,
  18.   ]);
  19.  
  20.   return $attachment->upload->token;
  21. }
  22.  
  23.  
  24. $client->tickets()->create([
  25. //  'subject'  => $data['subject'],
  26. //  'requester' => [
  27. //    'locale' => $data['language'] === 'en' ? 'en-US' : $data['language'],
  28. //    'name' => $data['name'],
  29. //    'email' => $data['email'],
  30. //    'phone' => $data['phone'],
  31. //    'user_fields' => [
  32. //      ...
  33. //    ],
  34. //  ],
  35. //  'description' => $data['description'],
  36. //  'comment'  => [
  37. //    'public' => false,
  38. //    'html_body' => $data['comment'],
  39.     'uploads' => [ putFile($path, $type, $name) ],
  40. //  ],
  41. //  'group_id' => $data['group_id'],
  42. //  'custom_fields' => $custom_fields,
  43. //  'priority' => 'normal',
  44. ]);
Programming Language: PHP